Beyond the obvious, here is what I think makes a great hairdresser:
- ability to negotiate effectively under duress
- willingness to listen for hours on end
- display poker face at critical moments
Adam is one great hairdresser. Managing his own place since his early twenties, he's been in the business for almost a decade. "I can't take new clients," he told me last time, beaming with pride. He is an expert communicator with the ability to keep quiet at critical moments. This is a must in a field where communication is key. He opted to stay close to his old neighborhood where he runs a small studio. What he offers is a world class service at a decent cost, delivered with charm and finesse not unlike the diplomatic skills of a high ranking UN representative. Adam's place is my best kept secret. Anyone can stumble upon it and some might even get lucky enough to book an appointment. But it is not easy.
So I was really surprised when yesterday, as I was sitting there getting a haircut someone just stepped into the shop, asked for an appointment on the spot and was granted one for next week. It happened in just a few minutes. She even managed to shot an ice cold look at me as she was leaving. And before I could blink, she was out of the door. I'd just like to note here that I happily waited for my appointment for 3 weeks.